3 Easy Ways to Contact Netflix Customer Support (2024)

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Get in touch with Netflix support via live chat or phone

Written byCory Stillman

Last Updated: April 9, 2024Fact Checked

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  • By Phone
  • |
  • Using the App
  • |
  • By Live Chat
  • |
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  • |
  • Tips

This wikiHow guide teaches you how to contact Netflix over the phone or online. Netflix makes it easy to contact the company straight through the mobile app, but there are still traditional options for an online chat with an agent or a phone call via a landline or cell. Netflix support is also available 24/7 by both live chat and phone, so you can follow these steps any time!

Things You Should Know

Method 1

Method 1 of 3:

By Phone

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  1. 1

    Visit https://help.netflix.com/en/contactus. The page includes a few different options for contacting Netflix.

  2. 2

    Click the Call Us button. This will pull up the phone number for Netflix as well as a service code (if you are signed in to your Netflix account). Use this service code to speed up your service once you are on the line with an agent.

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  3. 3

    Dial 1-844-505-2993.[1] You will be prompted to enter your service code. You will then be offered a wait time before you are connected with an agent.

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Method 2

Method 2 of 3:

Using the App

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  1. 1

    Open the Netflix app. It's a black app with a red N.

    • Log in if you're not signed in automatically.
    • Note that you will only be able to call over an internet connection, as you will be using an in-app caller. Netflix will not open your Phone app.
  2. 2

    Tap your profile icon in the upper-right corner.

  3. 3

    Tap Help at the bottom of the menu. It is represented by an encircled question mark.

  4. 4

    Tap CALL. You'll be connected to a Netflix Help Center representative.

    • Alternatively, you may tap the CHAT button to open a live chat with a support agent.
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Method 3

Method 3 of 3:

By Live Chat

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  1. 1

    Go to https://help.netflix.com/en/contactus in a Web browser.

    • If you're a member and you're not logged in automatically, click Sign In, then enter your email address and password.
  2. 2

    Click Start Live Chat. This will open a pop-up chat window.

  3. 3

    Scroll down and click "Tell us what your issue is". A dialog box with a list of common issues will be displayed, but to start a chat with a live agent, you will need to click the Tell us what your issue is at the bottom of the chat window. This will give you a chance to start chatting with the Netflix bot.

  4. 4

    Type a reason for contacting Netflix. Try to be as detailed as possible.

  5. 5

    Click Chat with an agent. You'll then be connected with a Netflix Help Center representative.

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Community Q&A

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  • Question

    Please bring my favorite show back, which is Doctor Who.

    3 Easy Ways to Contact Netflix Customer Support (18)

    Community Answer

    You can live chat with someone on Netlfix and ask them about it. If enough support comes from many people asking for the return of Doctor Who, they may be able to bring it back. Talking with Netflix is the best way for fans to support their show, as they record the demands from fans and watchers.

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    Not Helpful 23Helpful 62

  • Question

    How can I recommend what shows I want to see?

    3 Easy Ways to Contact Netflix Customer Support (19)

    Community Answer

    You used to be able to call in and suggest stuff, but Netflix does not do that any more. Instead, Netflix automatically records your searches. This way, they know what people want, and how many people want it.

    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission.Support wikiHow

    YesNo

    Not Helpful 24Helpful 46

  • Question

    Do I need a phone land line in order for Netflix to work?

    3 Easy Ways to Contact Netflix Customer Support (20)

    Community Answer

    No. You just need Wi-Fi or a data connection. If you use a data connection, be careful. It will use your allowance up pretty quickly unless you have unlimited.

    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission.Support wikiHow

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      About This Article

      3 Easy Ways to Contact Netflix Customer Support (36)

      Written by:

      Cory Stillman

      wikiHow Technology Writer

      This article was co-authored by wikiHow staff writer, Cory Stillman. Cory Stillman is a Technology Writer for wikiHow. Cory has experience writing about Film and TV for several online publications, including Screen Rant and Film Cred. He earned a degree in Film and Media Studies with a minor in Creative Writing and certificates in Global Studies and Children’s Literature from the University of Pittsburgh. This article has been viewed 713,905 times.

      How helpful is this?

      Co-authors: 49

      Updated: April 9, 2024

      Views:713,905

      Categories: Netflix

      Article SummaryX

      1. Call 1-866-579-7172 to reach Netflix by phone.
      2. Tap the menu in the Netflix app and select Call Help Center.
      3. Log into Netflix.com and go to Contact Us > Start Live Chat.

      Did this summary help you?

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      3 Easy Ways to Contact Netflix Customer Support (2024)

      FAQs

      3 Easy Ways to Contact Netflix Customer Support? ›

      You can call Netflix customer service hotline ☎️ +𝟭 (844)-200-3122 】 (Live Person) or ☎️ +𝟭 (844)-200-3122 】 (𝕳𝖚𝖒𝖆𝖓 𝕾𝖚𝖕𝖕𝖔𝖗𝖙) or 1800-Netflix-LINE. Engage in live chat on their website or use email support.

      How do I contact Netflix support? ›

      If you're a Netflix member, sign in to the Netflix app and follow these steps:
      1. In the lower right, tap My Netflix .
      2. In the upper right, tap the Menu .
      3. Tap Help .
      4. Tap the Call or Chat button.

      How do I communicate with Netflix? ›

      - Go to the Netflix website and log in to your account. - Scroll to the bottom of the page and click on “Help Center” 855 200 2203 or visit [Netflix Help Center](https://help.netflix.com).

      How can Netflix improve customer service? ›

      Let's take a look at some of these elements.
      • Creating Dedicated Support Channels. ...
      • Proactive Problem Identification and Resolution. ...
      • Personalized Communication. ...
      • Leveraging Multimedia Content. ...
      • Building a Community. ...
      • Sharing User-Generated Content. ...
      • Utilizing Chatbots and AI. ...
      • Asking for Feedback Directly from Customers.

      Does Netflix have live support? ›

      Is 1 844 505 2993 Netflix? ›

      I tried logging in with my email on the Netflix app and it said the account doesn't exist. I then went to the Netflix website and saw that the same number (1-844-505-2993) was provided. During the call they asked for the full card number along with the 3 digit code on the back.

      Why can't I reach Netflix? ›

      Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.

      How does Netflix communicate with customers? ›

      Netflix's communication strategy involves engaging customers on social media by creating a discussion on social media.

      How can I connect to Netflix? ›

      Signing in. Once you've opened the Netflix app or Netflix website, select Sign In to access your account and begin watching TV shows and movies. You can sign in on any Netflix-compatible device, or on multiple compatible devices. If you experience any issues, review the troubleshooting steps at Can't sign in to Netflix ...

      Who do I contact if my Netflix isn't working? ›

      If you prefer speaking to a real person then connect with ☎️ 1-844-906-6299 you can contact Netflix customer service directly. You can find the contact information on their website or through a quick Google search ☎️ 1-844-906-6299 .

      How could Netflix be improved? ›

      Netflix could consider expanding its content library by investing in a diverse range of original shows and movies. Additionally, exploring partnerships with other streaming platforms or content creators could enhance its offerings.

      What is Netflix's customer satisfaction? ›

      Netflix, which ranked second overall in 2021 on Whip Media's survey, dropped to fourth place in 2022 — and this year, it continued to fall in overall satisfaction, ranking in sixth place in 2023.

      How can Netflix retain customers? ›

      Netflix's recommendation engine serves as a powerful tool for attracting and retaining subscribers by showcasing its content library. Surfacing relevant titles based on a user's viewing habits, Netflix creates a viewing experience that keeps subscribers engaged and coming back for more.

      Can you talk to someone on Netflix? ›

      Live Chat: One of the quickest ways to get assistance is through Netflix's 𝖆𝖙 ☎️ +𝟭 (855)-𝟽𝟺𝟶-𝟿𝟽𝟺𝟽) {𝕳𝖚𝖒𝖆𝖓 𝕾𝖚𝖕𝖕𝖔𝖗𝖙} live chat feature. Simply go to the Netflix website, navigate to the help center, and click on the live chat option to connect with a customer service (+𝟭 (855)-𝟽𝟺𝟶-𝟿𝟽𝟺𝟽) representative instantly.

      What is the phone number for three customer service? ›

      For any other queries related to your Three service, product or order, please call Three customer support on 333 from your Three phone (or 0333 338 1001 from any other phone). Check out our FAQ page for answers to regularly asked questions regarding accessories.

      What supports Netflix? ›

      You can watch Netflix through any supported internet-connected device that offers the Netflix app, including smart TVs, game consoles, streaming media players, cable boxes, smartphones, and tablets. You can also watch Netflix on your computer using an internet browser.

      How do I report a problem to Netflix? ›

      Report from your Viewing activity
      1. Go to your Netflix Account page in a web browser.
      2. Select Profiles, then choose a profile.
      3. Select Viewing activity.
      4. Find the title you're having an issue with.
      5. Choose Report a problem next to the title or episode that has the issue.
      6. Choose from the following:

      Can I share my Netflix account with family in a different home? ›

      A Netflix account is meant to be shared by people who live together in one household. People who are not in your household will need to sign up for their own account to watch Netflix. You can manage who uses your account by setting a Netflix Household.

      How do I get in touch with Netflix to cancel? ›

      To cancel your Netflix subscription, there are several ways to get in touch with Netflix support 📞 1-844-906-6190 . The most straightforward option is to log into your Netflix account on the web or through the app 📞 1-844-906-6190 . Navigate to your account settings and look for the "Cancel Membership" button.

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